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How to place an international order on ereplacementparts.com
How to place an order
Add the items to your cart by searching for the part or model number and clicking the "Add to Cart" button.
Once you click "Add to Cart" you will be re-directed to the shopping cart page.
On this shopping cart page, please click the "Outside the US? Click here for international checkout" (see below screenshot)
Please proceed to input your full shipping address. Once that is complete the checkout will bring up all the shipping options available.
Once you have chosen a shipping method, the checkout will then allow you to input your credit card or pay with PayPal.
Rates and currency questions
The majority of our customers pay with international credit cards. So that is what our software is designed to do (process in non-USD currencies). Whatever country is listed in the "Bill To" section is the currency that the order will be collected in.
We are primarily an international shipping and payment processing company, therefore our domestic rates do not reflect that of a domestic company. eReplacement Parts or other merchant’s name isn't able to process international credit cards. In addition, the cost to cover the risk of accepting international payments and merchant fees are factored into our shipping costs, as we do not profit on the product . These are the rates we are able to offer while still turning a profit in international eCommerce.
The conversion rate you are referring to is not a consumer rate, this is a "benchmark" rate at which large international banks exchange hundreds of millions of dollars, however no one can buy at this rate. A consumer will see this benchmark rate plus fees charged by the fx company. These additional fees are used to account for the constantly fluctuating exchange market, and allow companies to offer their consumers a “guaranteed” exchange rate.
Order Status - Definitions
ETA = Estimated Time of Arrival to the warehouse.
ON ORDER = Special order. eReplacement Parts is waiting to receive a part from their vendor. Once received at the warehouse and packaged, a notification of shipment will be sent out.
ON BACKORDER with UNKNOWN ETA = Typically, the manufacturer has put the part into a backorder status and we are at their mercy as to when they will lift this. The manufacturer will advise us once they decide to go back into production.
FORMAL INVOICES are not issued as orders are placed online and funded at time of purchase. Your email confirmation has all of the information you would typically find on an invoice: Items, Quantity, Total, Billing, & Shipping Information.
COMMERCIAL INVOICES for shipping should be included with your order. If missing, please contact email@example.com.
If you need to return a damaged or incorrect part, please email us photos of the product and invoice to firstname.lastname@example.org
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